PC repair call out services in South London and Surrey including Merton, Mitcham, Kingston and Wandsworth

Computer repair call out services in South London and Surrey - Call us now on 07904836667

There are many computer repair shops around Mitcham and indeed Merton, all with some form of reputable reputation  who's knowledge is very limited though to what they can do.  There are big organizations out there that claim their computer technicians know what they are talking about and will come out and look at your computer and even fix it on site.  These large computer organizations often employ computer technicians who go round to customer's houses, have a look at the customer's computer and then make things worse by trying to fix the  problems on site without any prior knowledge about the problem affecting the client's computer.  Has anyone heard of a computer problem called Code Purple?  Well this problem is quite common.  A Code Purple error with any branded PC that has the misfortune of being opened up by inexperienced computer technicians who have installed a new piece of internal hardware using third party software and not updating Windows (in particular Windows Vista).  The reason for this error to occur is that computer manufactures have  made arrangements  with Microsoft so if any hardware that's has not been made by a particular manufacture of a PC is installed and it hasn't been updated in Windows and has been updated using third party software, whenever a PC is switched on a Code Purple error will result rendering the PC useless (i.e. locking the hard drive so Windows won't boot up.  Now you would think that to resolve this problem you just press the F11 or F12  key on your computer and then your computer will recovery itself and reset itself to it's original factory settings, but this doesn't work because of the type of error Windows and the computer manufacturers motherboard reports (i.e. Code Purple).  The Code Purple error corrupts the recovery hard drive partition of the branded computer system and this is something that many computer technicians working for reputable computer company's do not realize.  These so called technicians fail to realize time after time after time that if the piece of internal hardware that's been installed hasn't been updated through Windows (such as Windows Vista) then a Code Purple error will occur which will prevent Windows Vista from booting up.  Computer technicians working for reputable companies that sell computers need to make sure that the motherboard and the operating system know of the changes that have been made and failing to ensure that both motherboard and operating system have been updated with the changes can have serious consequences such as a Code Purple error appearing each time the computer is switched on.  A typical Code Purple Message would be Windows Vista has not been configured properly and the computer will be shut down to save valuable data.   Now, in a now-branded machine or a self-built computer, the Code Purple error should not appear as this only occurs on branded computers.  Many computer technicians from one particular organization (who shall be nameless due to legal reasons) simply make life impossible for the customer once they've called round since they are not equipped with the correct knowledge to solve computer problems.  At Jaiswebinternetcomms however, we've had to deal with this problem before and this is how we dealt with the Code Purple Error problem on a customer's computer.

As the problem was a Code Purple Error, performing the following tasks solved the problem.   The computer that we had problems with was an HP 3340UK Desktop PC running Windows Vista.  Because of the nature of the problem, the recovery partition on drive D couldn't be accessed no matter how many times we tried using the recovery program on the Hard drive's recovery partition, the recovery program just wouldn't work.  The recovery partition partition had become become corrupted and ever time we tired to run the recovery partition program, on restarting Windows Vista, a Code Purple Error resulted.    There was one solution available to us and that was to install Windows Vista using an original retail edition of Windows Vista.  We told the customer the only way to re-install Windows Vista was to buy an original Windows Vista DVD, install Windows Vista, re-install the drivers and re-install other software on the computer's hard drive.  We told the customer that if she had any problems after purchasing the Windows Vista DVD that she must call us back.  A week later the customer call us back and asked us if we could call round and install Windows Vista, the drivers for the computer and all the original software that she had on CD/DVD.  We went back to the customer's hosue and got straight to work.  We switched on the computer and went into the computer's bios.  We then changed the boot up options so the computer would boot up from the DVD drive.  Before pressing F10 and saving the changes to the computer's Bios, we pressed the DVD button to open the DVD drive door, inserted the Original Windows DVD into the DVD drive, closed the drive door and then pressed F10 to save the Bios settings.  After the Bios settings had been saved and we came out of the Bios, the computer restarted and booted from the DVD drive.  On booting up we we're asked if we wanted to install a clean installation of Windows Vista or repair the current installation so we clicked on clean installation.  On clicking on the clean Windows installation option we we're asked which file format we wanted to format the hard drive in (i.e. Fat 16, Fat 32, or NT File System) so we clicked NT File System and the hard drive then formatted to the correct file system.  As this was a full format this deleted everything on the hard drive (including the failed and version of Windows Vista on the client's hard drive e.g. drive C).  After the hard drive had been formatted, Windows Vista began installing itself from the DVD inside the computer's DVD drive.  The drivers that had been on the customer's PC before had been deleted so after installation of Windows Vista we had to download the drivers from the Hewlett Packard website.  Downloading the drivers from HP's website gave us back the functionality of the PC.  The client's PC got back internet connectivity due to the LAN driver being downloaded from HP's website and without this driver the PC wouldn't have been able to use the internet although saying that there was another solution (i.e. to use a mobile broadband dongle) but we didn't do that and so proper internet connectivity was regained.  After all the driver's had been downloaded (i.e. the sound card driver, the graphics card driver, the chip set driver, etc) the computer, when switched on worked like a complete dream with bright vibrant colors being achieved.  The client had other files on her PC such as music files, photos, word processed files and we asked the client if she wanted these documents back on her PC and she said yes,  so we got to the task of retrieving her photos with data recovery software such as Recovery My Files (which incidentally is a very powerful data recovery program).  Ninety eight percent of our client's missing files we're recovered.  We like to keep our customer's informed every step of the way about what we're doing and how we're going about our jobs solving the customer's computer problems.  We like to get the customer involved in what we're doing and if the customer has any questions we are always on hand to answer any queries.   We like to make our client's feel at ease when we do our jobs that's why we keep them updated and involved as much as we can, thus keeping the customer happy and ensuring good customer relations at all times.