Dell Laptop
Tried to install Windows 7 but the Windows 7 NTLDR (short for New Technology Loader) wouldn't load.
POSSIBLE REASONS FOR NTLDR NOT LOADING.......
Although is states that Windows 7 is only upgradeable through Windows Vista and cannot be upgraded from Windows XP, Windows 7 still didn't boot up after the Original OEM version of Windows 7 on DVD had been inserted into the DVD re-writer of the Dell Laptop and installation was aborted. Widows Vista Basic was on the Laptop and this caused the DVD installation of Windows 7 to abort with an error message appearing on screen stating that the NTLDR Loader wouldn't load. We found a simple solution to the problem and that was to boot MS-Dos 6.22 from an external floppy disk drive, format the hard drive completely inside MS-Dos and then insert the Original OEM DVD Windows 7 disk and wait for Windows 7 to install. To format the Hard drive in MS-Dos, as soon as MS-Dos loaded, from the floppy disk that contained MS-Dos we typed in Fdisk (which is a hard drive preparation program which prepares the hard drive to be formatted). On clicking Fdisk we we're given several options to prepare the hard drive such as Create a primary partition, create an extended dos partition, delete a logical drive or delete a non-dos partition. In this instance we chose delete non-dos partition. After deleting the non-dos partition we returned to the main menu and selected the option to make the partition active. As soon as the hard drive became active, we rebooted MS-Dos and waited again for MS-Dos to load. After tMs Dos loaded again we then typed in format to format the hard drive. Now MS-Dos only allowed us to format 2GB of the actual hard drive but this was sufficient to clear the problem of the NTLoader not loading. On formatting the 2GB of the 160GB hard drive we then inserted the OEM original Windows 7 DVD and rebooted from the DVD drive. On re-booting from the DVD that contained the OEM original Windows 7 DVD, Windows 7 started to install itself. Before installing though, Windows 7 gave us the usual options of formatting the hard drive in either Fat, Fat 32, or NTFS so we chose to format the hard drive in NTFS. On re-formatting the hard drive again, Windows 7, after re-formating the hard drive started to extract the necessary files from the DVD and then started installing them. After the complete installation of Windows 7, we took out the the Original 7 OEM DVD from the DVD drive of the Dell laptop and then re-booted from the hard drive and as if by magic, when the laptop booted up, instead of the NTLDR message appear stating that the NTLDR could not be loaded, Windows 7 appeared on screen. When we checked the volume on the hard drive it showed a health 140 GB or more of free hard disk space so thank goodness for MS-Dos, it still has it's uses.
Problem no.2
The owner of a Dell Desktop (Optiplex GX260) wanted to get rid of Windows 2000 and wanted Windows XP Professional installed on it., the hard drive was very small (only 20GB). We tried installing Windows home (streamlined version without any drivers but this didn't work properly because the streamlined version didn't load any basic VGA driver and we couldn't see what we we're doing because of it. Installed Windows Professional from an orginal OEM CD and this gave us various options (ie. install upgrade to Windows Professional or install the Full version). We installed the upgraded version of Windows Professional but this had no affect at all. After installing the upgrade version, upon re-booting, Windows XP Home booted up. I the end what we had to do was boot up from MS-Dos 6.22, deleted the non-dos partition residing on the computer's hard drive, made the partition on the hard drive active and then attempted to install Windows Professional again, this time though making sure to make a full clean installation which deleted the previous installation of Windows XP Home. We made sure to choose Ful installaton l not upgrade when installing Windows Professional. On performing this procedure we we created a new partition on the hard drive after Windows XP professional had booted up (which included the basic VGA driver so we could see what we we're doing) we then went to the dell website and downloaded all the drivers for the Dell Optiplex GX260. The drivers we're downloaded using the Dell driver manager that you can download from the Dell support site. After the drivers had been downloaded we had to open each driver (i.e. each driver came as an executable file, e.g. exe file) and had to be opened. After opening the driver files and rebooting the computer, the Dell Optiplex GX260 came on with vibrant colours being produced from the ATI Radeon display card. To make sure that there we're no Computer Viruses, we ran Malwarebytes and PC Tools Spyware Doctor with Antivirus. There we're no signs of any malicious pieces of code - The client was very pleased with the work that we carried out for him.
Problem no.3
Acer Aspire 335 Notebook won't install Windows Vista
A customer called us and asked us if we could install Windows XP on her machine. We told the customer we could but she needed to purchase an OEM Original CD that had Windows XP on it. The customer wanted XP Home so we went around to the customer's house and she gave us the money to purchase the OEM CD for her. The next day we went round with the paid for CD that had Windows XP on it. We gave the customer her the receipt of the Software that we purchased for her on her behalf. We then started to install Windows XP so we switched on the customer's laptop and inserted the Windows XP Home original OEM CD. After performing a check to see if there we're any previous versions of Windows on the hard drive, Windows came up with an error message stating that a newer version of Windows (Namely Windows Vista Basic) was on the hard drive and thus couldn't go any further. With this in mind what we had to do was boot up MS-Dos 6.22 from an external floppy disk drive, delete the partition on the hard drive and then format the hard drive. After performing these tasks we then inserted the Windows XP original OEM CD into the DVD re-writer of the Acer Aspire 335 Notebook computer and then re-booted the computer. On re-booting, the computer went instantly into the install mode of Windows XP Home (i.e by reading the CD the computer went into Windows XP install mode). After the files had been extracted, before installation, we we're asked if we wanted to delete the partition and we clicked on yes. We we're then asked what system file format we wanted to format the hard drive in (i.e. Fat, Fat 32 or NTFS). We chose NTFS and waited for the hard drive to be re-formatted by Windows. After formatting the hard drive, Windows XP Home began installing itself. During the installation (that includes all installations of various versions of Windows) we we're asked to type in the product key which can usually be found inside the packaging of the Windows original OEM CD's. After the product code had been typed in, Windows then installed all the files and within half an hour to 45 minutes the installation of Windows XP had been installed. We had to go to the Acer website to download all the Acer drivers for the Acer Aspire 335 Notebook computer and these drivers consisted of Wi-Fi- drivers, graphics drivers, Lan drivers, chipset drivers, USB drivers, soundcard drivers - Without these drivers the laptop wouldn't be able to function properly. Once the drivers had been downloaded and installed, the Acer laptop when re-booted, booted up in Windows XP Home and all devices that we're connected to the Notebook started to work. The customer was happy and said he would recommend us again.
Instead of downloading drivers one by one you can infact purchase a software product that will download all the drivers for you and this product is called DRIVER GENIUS and can be obtained either by going online or from going into a video games shop called GAME and purchasing it from there. To be on the safe side though to make sure that you get the correct up- to-date software drivers for computer, you should always go to the manufacturers website (i.e. go to the website of the company that made your desktop or laptop computer).
Problem no. 4
Computer won't BOOT - UP, command or filename not recorgnised
We went on a house call to a client's house whereby she was using a PC that had been built for her (i.e. not a branded machine) and the machine and the machine had no recovery partition on the hard drive. When the client tried turning on her machine, an error message appeared stating 'UNRECORGNISED COMMAND OR FILENAME'. The client had a Windows rescue CD but when we put this into the DVD drive of the computer and booted up from this drive, the CD wasn't being read by DVD unit. After several attempts we told the customer she would have to purchase an original OEM Windows XP Home CD to repair the file damage. The customer asked us how much this would cost so we told her and bought the CD ourselves and then gave the customer the CD and the recepit. We then went back the following day, inserted the original OEM Windows XP Home CD into the DVD drive of the customer's computer and then waited for Windows XP to be booted up. On booting up, we we're asked if we wanted to repair Windows XP, install a complete fresh installation of Windows XP so we chose the to repair the file damaged file. On repairing the damaged file we then re-booted the customer's PC and hey presto, the customer's PC started working again. The customer was thus elated with the work that we carried out for her and we gave her additional information and told her if she had any problems she should call us on our 24 hour hotline - 07904 836 667.
No comments:
Post a Comment