Problem no.5
Computer has a Virus/Spyware problem (Vista 2010 Virus/Rogue Toolkit)
We went on a call out job to Kingston, the client had a rouge toolkit that downloaded itself from the internet. The customer couldn't use the computer properly, every time the client wanted to use a computer application such as Word or Excel a dialog window would appear asking for a file association. We made sure to ask the client if he had backed up all his files on his hard drive and the client told us he had. We told the client that there we're three possible ways out of the rouge toolkit problem but we wouldn't use the last solution unless we absolutely had to because the last solution would involve editing the registry and if that didn't work that would lead to us performing a Packard Bell product recovery using the recovery partition of the hard drive. So as not to waste time and to get rid of the problem, because the last solution would have led to us performing a product recovery of the clients hard drive, instead of using the other solution that we had, we performed the product of the Packard Bell machine and this resolved the problem. After the client's computer had been fully restored back to it's original factory settings, we then installed a virus program (PC Tools Spyware Doctor with Anti-Virus which has 10 different defense mechanisms in it's armoury and removes all traces of Viruses;/Spyware/Malware so they cannot come back. It's vital that any Anti-Virus program that's used is regularly updated so your Anti-virus program can defend your PC from potential threats on the Internet. PC Tools Spyware Doctor with Anti-Virus (Paid up version) good at what it does and can compete with the big boys e.g. Norton Antivirus, AVG Antivirus. As soon as the job was finished (job took an hour and a half to complete) customer was left very happy and recommended us to his friend who wanted the same level of Anti-Virus protection.
PC Tools is on par with Norton Antivirus and does offer very high levels of protection from Spyware and other Computer Viruses found on the Internet and one of the major differences between Norton Antiviurs and PC Tools Spyware Doctor with Antivirus is that PC Tools Spyware Doctor with Antivirus is less hungry - This does not mean it's less powerful, it's on par with Norton Anti-Virus with it's level of protection it offers.
http://anti-spyware-review.toptenreviews.com/spyware-doctor-review.html
Problem no. 6
Power supply not working properly, when it was switched on smoke started coming out of it
A customer called us and told us that every time he turned on his computer smoke would keep coming out of the power supply unit. We told the customer how much it would cost to install a new power supply (just to be on the safe side as it would appear that the inside of the power supply was heavily laden with dust). The following day we went to the customer's house in Worcester Park whereupon the customer came with us to PC World bought the power supply we told him to buy, went back to his house and fitted the power supply. Now the chassis was a very hard chassis to open, we had to slide the lid off the top of the case and then take out of CD rom drive so we could remove the power supply and insert a new one. After we inserted the power supply and re-installed the CD rom drive, the customer then said he wanted a back up to be made of all the data on his machine so we installed Norton's Ghost for him (original paid up version) and backed up his whole hard drive. The customer then asked us to increase the speed of his hard drive so we installed Norton Utilities 14 (original paid up version) and then selected to defragment the client's hard drive. The defragmentation process took only an hour and a half to complete. If we had used Windows defragmentaiton without Norton's we would have been at the customer's house all day. If you use use Windows degragmentaiton without a good Windows optimiser, it will take you literally hours and hours to defragment a hard drive. After we had finished all computer related tasks, the customer looked very happy and said he would recommend us to other people.
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